Octave Hotel & Spa JP Nagar

Raghu Bharadwaj★★★★★

FEELS DECEPTIVE, ZERO ACCOUNTABILITY ONE OF THE WORST HOTEL EXPERIENCES I’VE EVER HAD. COMPLETELY UNPROFESSIONAL AND UNRELIABLE. My stay at Octave Hotel & Spa JP Nagar was extremely disappointing. The hotel stinks, looks shady and poorly maintained, and feels nothing like what is advertised online. Several staff members appeared drunk or under the influence and behaved irresponsibly, which was very uncomfortable and unacceptable in a hotel setting. Basic professionalism and hospitality were completely missing. The most serious issue was the refund. They delayed returning my money, gave false assurances, and showed no intention of resolving the issue. Their behavior escalated to the point where I had to involve the police due to their misbehavior and refusal to refund. What’s worse is the complete lack of customer support. It has now been 4 weeks, and no one has responded to emails or follow-ups. There is no visible support team, no escalation process, and no accountability. Based on my experience, the way this hotel operates feels deceptive and misleading. The positive Google reviews do not match the reality of the place. If you value your money, time, and peace of mind, DO N

depositcleanlinessbehaviour· 5 months ago

Vinayaka Saptasagar★★★★★

Not recommended since the photos which are shown in Google are not the same in actual. And I don't know how Goibibo has given 4 star rating to this hotel. We booked deluxe AC room but the AC was not working, they have mentioned that TV is included but it was not, fan regulator came out of the swith box and for hot water we needed to wait for at least 2 hours since the tap was blocked. The receptionists have zero knowledge of resolving this and in return they insisted us saying 'we can't do anything sir, you can write review in Google, no problem'.

waterroom· 3 months ago

priya raja★★★★★

Worst experience. Worst hospitality. Worst staffs. Worst room. We came for check in at 5.50 am but the staff was so sleepy and did something in system and told at 6am all bookings will be refreshed and our booking was canceled he told but in goibibo it did show our booking still. Since we didn’t have an option we did direct booking and our previous booking gone in air for which no refund was assured. Such a scam. And the room was so dirty, untidy bathroom and really the worst staff. Just the name is fancy rest is so down grade

depositcleanlinessbehaviourroom· 4 months ago

Anil Kumar★★★★★

⭐ 1-Star Review – Octave Hotel (Official Website Booking Experience) I made a reservation through the official Octave Hotel website, but due to a system or website issue, the booking date automatically shifted to the next day. As soon as I realized the mistake, I immediately called the hotel’s customer care, admitted the error, and requested that they allow me to check in on the same day, even if they needed to charge a penalty. However, they completely refused my request. I then asked if I could at least get a refund, but they denied that as well. So in the end, I was given no room and no refund, even though I canceled the booking right away. If I had booked through any authorized travel app or website, I would have definitely received proper support. But booking through the hotel’s own website only resulted in a loss for me. 👉 My genuine advice: Do not book rooms through the Octave Hotel official website. They harass customers and provide no support when an issue occurs.

depositbehaviourroom· 6 months ago

Shashank Ravi★★★★★

The Grave concern about this Hotel is Staffs are unavailable at the front desk, Had to wait for 30 minutes and canceled the Booking!! After checking with the customer care and the front office staff, they denied refund. It also has bar attached to the front desk, Stinks like hell and made very uncomfortable for the family people. Not specified refund policy. Since 3 days they are not responding, so uploading all evidences on the consumer forum and will take necessary action.

depositcleanlinesslocation· 4 months ago

lokesh n★★★★★

Confirmed Goibibo booking denied at check-in. Arrived early morning with family and the staff refused entry, behaved rude and arrogant, and forced us to book directly with the hotel. Completely unprofessional and unethical. Not recommended, especially for families.

behaviour· 4 months ago

Vijay Vijay★★★★★

Actually, we stayed here very worst experience. There is no AC And their staff was very rude. They are not giving Any towel, Bangalore many places. This is the worst place. I think so, and then I’m giving the feedback is very very worst. Please do not waste your money from this hotel. Please go another hotel to good rooms. We are not sleep Well, Google pictures is fake. Room is very worst.

behaviourroom· 7 months ago

v saravana kumar★★★★★

Not for family, ladies please avoid, there is lot of urine smell in front of hotel, men urinate in open public, lotz of drunkards who fight during parking, cigarette and pan shop attached to hotel that engages smokers on street. Please avoid this hotel. Don't take trouble, even police don't patrol here. Very risky.

cleanlinessamenities· 6 months ago

rohit miryala★★★★★

We hav booked 2 rooms from make my trip at this hotel what they hav shown the picture in the site is completely different and the lift was not working which they haven’t mentioned in site and they hav given our rooms in the 3 rd floor and the ambience and cleanliness is bad and completely dissatisfied and v hav booked another hotel this is the actual picture

cleanlinessamenitiesroom· 3 weeks ago

RIJO JOSEPH★★★★★

I booked an ac room , ac was not working, i informed the staff about the same like 6-7 times still nothing was done. Night time it was too hot. Could have taken some other hotel with ac for this price. Really disappointed with the behaviour and the facilities in the hotel.

amenitiesroom· 8 months ago

Sidhik Asabulla★★★★★

I stayed here for two days and was thoroughly disappointed. The bed sheets were old and unchanged throughout my stay, and the room service was practically nonexistent. The toilets were not cleaned properly, and several fixtures, including taps, were malfunctioning. Overall, the hygiene and maintenance standards were far below acceptable levels. This place is definitely not suitable for families, and I cannot in good conscience recommend it to anyone. There’s simply no way to justify a positive review based on my experience.

cleanlinessroom· 10 months ago

Vaishnava Yadhu Krishna★★★★★

Such a useless hotel I asked them why ac is not working they said use fan u will get cooling.. manager also useless fellow is there.. idk whg octave is not responding

· 3 months ago

Swati Burji★★★★★

If there was a star to represent negative review. I could have opted that. My brother wanted to stay here for a day, and he booked for 1500 per night. The room that the manager gave was so small. He was unable to fit his trollys there. This is the worst hotel to stay in JP nagar.

room· 7 months ago

Preran A.R★★★★★

The staff here is worst they don’t respond correctly. Basic amenities are not given like water bottles and also the rooms are worst not clean the photos of the room are old one now this hotel is not at all good . So i will not recommend this hotel.

cleanlinesswateramenitiesroom· 6 months ago

subham das★★★★★

While the rooms are acceptable, the staff attitude is very poor and rude. Customer service needs serious improvement.

behaviourroom· 5 months ago