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Bad management

VTS ROOMS (Lodge & PG )

22, 1st Cross Road, Baiyappanahalli Rd, opp. SMVT RAILWAY STATION, Sathya Nagar, Maruthi Sevanagar, Bengaluru, Karnataka 560033

4.9 · 74 reviews

Why the score — what people flag

Management 42

I had a very frustrating experience with this hotel last night. Before arriving, I called the owner to confirm a check-out time of 12:00 PM. He clearly agreed and told me to come. However, when I reached the property and was about to make the payment, I double-checked the timing. Suddenly, his tone changed. He started demanding extra money for staying until 12:00 PM and told me to check out by 7:30 AM instead. It’s extremely unprofessional to say one thing over the call and then change the rules once the guest arrives. They basically trap you at the last minute. Save your time and money—do not book this hotel. There are much better places with honest management nearby. Do not provide false information to cover up your management's mistakes. ​During our initial phone conversation, I explicitly asked about the check-out time. I clearly stated that I needed the room until 12:00 PM. You confirmed this was fine and told me, "Yes, you can come." Based entirely on your verbal commitment, I traveled to your hotel. I do not have time to waste traveling to a property only to be lied to upon arrival. ​If you had been honest on the phone, I would have booked elsewhere. By changing your words

Prem Kumar · ★1

Photos · 5

Reviews · 74

Prem Kumar★★★★

I had a very frustrating experience with this hotel last night. Before arriving, I called the owner to confirm a check-out time of 12:00 PM. He clearly agreed and told me to come. However, when I reached the property and was about to make the payment, I double-checked the timing. Suddenly, his tone changed. He started demanding extra money for staying until 12:00 PM and told me to check out by 7:30 AM instead. It’s extremely unprofessional to say one thing over the call and then change the rules once the guest arrives. They basically trap you at the last minute. Save your time and money—do not book this hotel. There are much better places with honest management nearby. Do not provide false information to cover up your management's mistakes. ​During our initial phone conversation, I explicitly asked about the check-out time. I clearly stated that I needed the room until 12:00 PM. You confirmed this was fine and told me, "Yes, you can come." Based entirely on your verbal commitment, I traveled to your hotel. I do not have time to waste traveling to a property only to be lied to upon arrival. ​If you had been honest on the phone, I would have booked elsewhere. By changing your words

behaviourroom· 2 months ago
Dhinesh Khanna★★★★★

Normal room with basic needs available. Affordable cost useful for bachelor. Very near to SMVT station is an advantage. For a short trip to Bangalore near SMVT station this will be best for bachelors

valueroom· 6 months ago
sibin sabu★★★★

Good room and service

room· 3 months ago
Arush Rahman★★★★

Bmw 6 series

· 3 months ago
Mohammed Farhath BCA Cloud Computing Cyber Security & Ethical Hacking 2023-24★★★★★

"I had a fantastic stay! The room was spotlessly clean and incredibly spacious. I especially loved the modern decor and the bed was one of the most comfortable I’ve ever slept in. The high-quality linens and the quiet atmosphere made for a perfect night's rest. Highly recommended!"

cleanlinessroom· 5 months ago
bryce isaac★★★★★

Good response hotel visited last month good price given inside room nice

valueroom· 8 months ago
Mallika v★★★★★

5 rooms booked owner given best price and behavior hotel nice view Railway station

room· 8 months ago
manim1958★★★★★

Very polite help ahanmugam room nice wroth price

room· 7 months ago
Selva Raj★★★★★

I am from tamil Nadu I am came to bangalore for official work, I tried for accommodation no where I got place for staying one of my colleague told VTS RESIDENCY is very good I went their stayed for 2days good Experience the rooms are good and hygiene, thanks to the Mr.Shanmugham he cared me helped me.

cleanlinessroom· 10 months ago
H. K Ramesh★★★★★

Yesterday night came bangalore smvt urgent room need someone shop given number vts response owner Thaiganivelu got Nice Room home stay type .i will recommend everyone

room· 9 months ago
Tajuddin★★★★★

Visited for urgent room mid night responded owner thaiganivelu room got good price and inside neat & clean maintained water availability there

cleanlinessvaluewaterroom· 10 months ago
George kx★★★★★

One week before visited nice response velu good rooms

room· 8 months ago
Chanda kumari★★★★★

O came for Mumbai to smvt midnight helped owner given good room nice place decent room

room· 9 months ago
Johnbosco Johnbosco★★★★★

Rooms are nice and near hotel ATM available decent plsce

room· 8 months ago
Joydeb Das★★★★★

Good place to visit near railway station all hotel near

· 7 months ago

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