White Mist by NAVA

nirmalya sanyal★★★★★

Booking ref no. O882C67B36455 I had made 2BHK villa booking in Feb for the resort for Apr 20th and 21st, 2 months in advance. My cousin brother and his family were flying to Bangalore for a get together after a long time. Had booked this one owing to its proximity to the airport since they had to fly to Manglore on 22nd. These guys cancelled the booking just 2 weeks before our stay on Apr 8th. The reason they gave was that they have a gotten a marriage booking and hence they can't accommodate. It felt so horrible and frustrating, a well made plan of get together had been thrown into doll-drums. I tried explaining them that my relatives are flying to Bangalore and all tickets have been booked but to no use. I would sincerely request everyone to stay away from this property if you want to avoid such experiences. They work purely for profit and dont really care about customer experience. That too they informed only through email and didn't have the courtesy to call even. They don't want to put effort to solve issues, the easiest solution for them is to cancel. It was supposed to be a get together after a long time and they spoilled everything up. We had to look for other propertie

deposit· a year ago

Sumit D★★★★★

I stayed at this hotel for a night and had a horrible experience overall. On check-in, I was informed that the WiFi was down and would take days to fix, which was inconvenient. The room was small with a disappointing view. Additionally, the amenities were lacking—only two water bottles were provided, and they refused to give us an extra one.The food was mediocre at best. Considering the price, I wouldn't recommend this place to anyone seeking comfort and quality. We initially planned to extend our stay but changed our minds after the first day due to these experiences.

foodwifiwateramenitiesroom· 2 years ago

Ali weddings★★★★★

there's no right response from the venue, they hung up without a say and not call back despite following up with Deepak

· 7 months ago

Spoorthi Bs★★★★★

Absolutely shoddy job by the management with respect to coordination! I was told that rooms are available for a certain date and when we went to visit the property, they said it’s not available. When I wanted to book for another date, they said there’s availability and I can book the rooms. However, the management calls me and tells me that if I make the booking, and if they get a bigger booking, they will cancel my booking! This is no way to treat your customers! 0/5 recommended!

room· a year ago

Balaji Mahadevan★★★★★

I recently stayed at White Mist by Happy Retreat and I must say that it was a highly disappointing experience. The level of untidiness and unhygienic conditions in the rooms were simply unacceptable. I encountered major cleanliness issues, It was evident that the rooms had not been properly cleaned or maintained for a long time. Adding to the terrible state of the rooms, I was horrified to discover cockroaches crawling in the room. This was a clear indication of the poor pest control measures in place. It goes without saying that I felt extremely uncomfortable and disgusted during my stay. To make matters worse, the hotel staff repeatedly failed to deliver my orders to the room. I had requested food and some essential amenities, but they were either significantly delayed or completely forgotten. This lack of attention and poor service delivery is inexcusable and highly unprofessional. Overall, my experience at White Mist by Happy Retreat was nothing short of a nightmare. The lack of cleanliness, presence of cockroaches, and the staff's failure to promptly deliver orders left me feeling disgusted, frustrated, and completely dissatisfied with my stay. Considering the high expectat

foodcleanlinessbehaviouramenitiesroom· 2 years ago

Shweta Singla★★★★★

Worst service ever… . This resort should not be considered for marriage purposes. Food was horrible… and was served cold. No one was available to serve even water. Not even basic necessities were met in the rooms. Bathrooms were not clean and stinking… towels were not provided.Even the blankets were not available in the rooms. Manager of the resort was indifferent to understand the problems faced by the people attending marriage.

foodcleanlinesswaterroom· 3 years ago

deeksha khera★★★★★

Disappointing experience, none of the promises were lived up to, rude conversations, basics not in place, hygiene and service compromised - not at all suitable for weddings that merit class and dignity. Basics like lift not working because of which old people had to miss ceremonies, had aggravated knee pains when they were there to enjoy a celebration - and to top it all insensitivity of the staff saying “Lift going faulty is not something that was in our control.” It sure wasn’t, but when things go wrong a sorry, a sense of empathy is all it takes! We were there for two full days and two nights, but it took them 1.5 days to get the lift working. We worked extensively with them on food presentation and food taste; shared detailed presentations on how to present food (at the time of booking we assumed a wedding destination property would know the basics here but they said they serve starters in a quarter plate- which was nothing short of a shock to us; on insisting they arranged platters to at least make the food presentable). Despite all our effort the food was served COLD; we had to go through small details like adding a burner under dishes at the buffet spread. Their staff was

foodcleanlinessbehaviouramenitiesroom· 6 years ago

Latha Swamy★★★★★

Very bad experience. They double booked the venue and made us move to a different section of the property in the last minute despite booking in advance and having elderly and infants with us. When asked the marketing guy Deepak Nair says you can cancel the event at the Nth hour. They put all our guests at so much inconvenience when it rained and spoilt he entire event. The whole time we were only shifting the guests and shifting the tents and nothing else could be done. To clarify on Pradeep’s response - We did not expect exclusive booking of the venue for us but the location promised to us was given to another person. We had to keep shifting the guests and the backdrop decoration 3 times and the whole fun was lost. The Chef did his job but the overall experience was bad.

depositlocation· 4 years ago

Payel Bhattacharjee★★★★★

I got your resort details from Instagram and really loved your property as you allow pets. I booked Vapour villa on 21st and 22nd May, 2022 as during my preferred date that was only available and we were just 4 adults. A day before checkin I came to know that I will get the room by 12.30pm as there was some wedding. But on arrival at 12.30 pm i was asked to wait in the scorching sun, no offer of water also. Then we decided to have lunch n went near the pool area, on telling almost 10 times to give us some water it was provided, by the time we ordered lunch and finished it the time was around 3.30 pm and still our room was not ready. It was 5 pm they said the room is ready and we went there, n found only 1st floor is ready and ground floor cleaning was still in progress. At 5.30pm we got the room which was supposed to be given by 12.30. But no water, no glass, no towels. On calling n telling many times at 9 pm we got water n glass n some ice cubes n to my shock those were all chargeable. But no towels came no tissue came. Then while dinner was served we asked for tissue to give to wipe out hands. Today morning we came to know that breakfast will be served from 8.30 to 10 am

foodcleanlinesswateramenitiesroom· 4 years ago

rahul menen★★★★★

Even 1 rating is not good if it’s minus we can give that don’t believe this happy retreats it’s totally insane and won’t understand customer needs !! Just before 5 days back I have seen on new year time Period for 3 bhk villa it’s around 36k for 14 adults but not they are eating customer money and raised to 1 lakh for 14 adults in 5 days how we can eat these money I am Hearing first time about this !! Happy retreats dosent understand customer view I won’t recommend to Others

· 2 years ago

Ramesh Babu★★★★★

The stay was not as per expectation. For the cost that we paid, neither the room was ambient nor cozy. Have seen much better ambience for lower price, but this experience is definitely disappointing. Food and friendly staff are the only positive aspect.

foodbehaviourroom· 4 years ago

Vik T★★★★★

The property cancelled our Agoda bookings just a few days before the check in date. Don't trust them.

· a year ago

archana desai★★★★★

Worst experience ever. The hospitality is bad. They do not cooperate at all. All the food they serve were cold. Please , do not spoil your wedding or any other event just for the view. Their management is really really bad. For two days we had a function and lift weren’t working. They do not even bother to fix the lift for two days.

foodamenities· 6 years ago

Arnab Sen★★★★★

We went there for lunch with family. The food was very bad. Not worth the price. The view around the place is very good from their rooftop restaurant. Their hospitality was very bad. There are better places in Bangalore for great food. Not worth the travel and the money we paid for the food

foodvalueamenities· 3 years ago

Rajesh G N★★★★★

Never seen such an arrogant and worst behaviour from a sales manager Mr Deepak maybe owner’s relative and worse Mr Pradeep Gowri owner it seems he is so much busy that he couldn’t connect with the prospective client for 5 days straight and he wants client to visit them at their place.. Kings maybe.. just warning others.. stay away from this or take risk with these people.. thank god we never booked..i can add the chat proofs how they responded to our texts if they say otherwise.. what say King & Knight..?

behaviour· a year ago