Soundarya Palace
Kateel, Mangaluru, Karnataka 574148
★ 3.7 · 249 reviews
Why the score — what people flag
“Really i don't like the restaurant.... Food is not good and services to also not good I'm not happy and u also not like this........”
— Gangaiah L · ★1
“Had a wonderful and pleasant stay here. And you will soon find out the terms wonderful and pleasant will be defined differently today. First of all, rooms were elegant. The elegance was reflected in tube lights which were draped in spider cobwebs. Bathrooms were full of fragrance, the fragrance of damp air and stink. Some windowpanes of the bathroom were missing so you have huge outside view instead of feeling claustrophobic. We also had occasional visitors like cockroaches, bugs hanging out from the bathroom windowpanes. Lastly the booking process was brilliant. Decided to do it via phone instead of traditional websites. The plan was to stay 4 days. The communication was so good and crystal clear that when I was asked for advance, I came to know that I will be paying for an additional fifth day. There was a 4-hour gap to our final day departure schedule, and we paid additional full day's charge for that period. To manage the budget, we had to take a cheaper room for those 4 hours. Since we were visibly disappointed, staff were so great that they shifted us to the best rooms they could find. The roof was made of great stuff like paper thin material, which I think is a big inventio”
— Kundan Sukase · ★1
“The receptionist was extremely rude and unprofessional. Poor attitude towards customers and no respect in the way they spoke. Very disappointing experience.”
— Sakshi Gowda · ★1
“Had a wonderful and pleasant stay here. And you will soon find out the terms wonderful and pleasant will be defined differently today. First of all, rooms were elegant. The elegance was reflected in tube lights which were draped in spider cobwebs. Bathrooms were full of fragrance, the fragrance of damp air and stink. Some windowpanes of the bathroom were missing so you have huge outside view instead of feeling claustrophobic. We also had occasional visitors like cockroaches, bugs hanging out from the bathroom windowpanes. Lastly the booking process was brilliant. Decided to do it via phone instead of traditional websites. The plan was to stay 4 days. The communication was so good and crystal clear that when I was asked for advance, I came to know that I will be paying for an additional fifth day. There was a 4-hour gap to our final day departure schedule, and we paid additional full day's charge for that period. To manage the budget, we had to take a cheaper room for those 4 hours. Since we were visibly disappointed, staff were so great that they shifted us to the best rooms they could find. The roof was made of great stuff like paper thin material, which I think is a big inventio”
— Kundan Sukase · ★1
Photos · 5
Reviews · 80
Sakshi Gowda★★★★★The receptionist was extremely rude and unprofessional. Poor attitude towards customers and no respect in the way they spoke. Very disappointing experience.
behaviour· a week ago
Darshan Setty★★★★★The receptionist doesn't want to talk. Very rude behaviour
behaviour· a month ago
Kundan Sukase★★★★★Had a wonderful and pleasant stay here. And you will soon find out the terms wonderful and pleasant will be defined differently today. First of all, rooms were elegant. The elegance was reflected in tube lights which were draped in spider cobwebs. Bathrooms were full of fragrance, the fragrance of damp air and stink. Some windowpanes of the bathroom were missing so you have huge outside view instead of feeling claustrophobic. We also had occasional visitors like cockroaches, bugs hanging out from the bathroom windowpanes. Lastly the booking process was brilliant. Decided to do it via phone instead of traditional websites. The plan was to stay 4 days. The communication was so good and crystal clear that when I was asked for advance, I came to know that I will be paying for an additional fifth day. There was a 4-hour gap to our final day departure schedule, and we paid additional full day's charge for that period. To manage the budget, we had to take a cheaper room for those 4 hours. Since we were visibly disappointed, staff were so great that they shifted us to the best rooms they could find. The roof was made of great stuff like paper thin material, which I think is a big inventio
depositcleanlinessvalueroom· 3 years ago
Veerendra Vemana★★★★★Rooms are not cleaned properly.Bad smell, not properly maintained. Only two persons operating the whole hotel. The bath room ventilators are inter connect with other room bath rooms. Bad smell from toilets is circulating inside the room.This booking was done through Karnataka State Tourism for night halt. Very bad experience...
cleanlinessroom· 4 years ago
AquaShub★★★★★The rooms smell terrible, the A/C is right above the bed and sprinkles water on your face by the time we got back to the room both the pillow and bed had become wet. The hotel caretaker said there was no other room and this was it. To make things worse, the A/C vent outside the room is place above the door and leaks water resulting in slippery entrance into the room. The towels they provided looked like something you use to clean the floor. The comforter given was torn and pretty much a rag. It is defiantly not worth the money they charge in the name of A/C.
cleanlinessvaluewaterroom· 10 years ago
Bhoomika Poovaiah★★★★★Location is good! It’s very close to temple. However rooms are very small and not clean. Overall not up to the mark for 1800/-. Very poor staffing service. Not a good experience.
cleanlinesslocationroom· 6 years ago
RAGHAV MySUR★★★★★****WORST WORST WORST**** PLACE TO STAY. UNTIDY ROOMS.VERY BAD TOILETS. HORRIBLE SMELL INSIDE ROOMS. WE TRIED 3 ROOMS ALL 3 ROOMS WERE HAVING SMELL AND HE CHARGED 1800 WHICH IS REALLY EXPENSIVE FOR THAT HOTEL..PLEASE DO NOT TAKE YOUR FAMILY. PLEASE OPT TO STAY IN UDUPI.
cleanlinessvalueroom· 5 years ago
Krithika Anant★★★★★Close to the temple. The hotel is not that great. Linen did not seem fresh and ac was not working
· a year ago
lakshmi raju★★★★★Worst hotel no cleanliness, charges are too high (1800+) to this hotel instead of coming to this hotel please stay in Udupi for this price you will get 3star hotels with luxury. I don't recommend this hotel
cleanliness· 5 years ago
Eashwar Gupta★★★★★Worst not clean at all. Not at all worth the money.
cleanlinessvalue· a year ago
Naveen Rao★★★★★No proper staff approach no family pax availability worst kind of service not preferred for family just meant for couples..
behaviour· 9 years ago
Mohit Dre★★★★★Fraud... Checked in at 11:30pm and said I need to stay only for the night, they said u have to pay 1 day charges they expecting me to check out at 3pm now.. since they have other bookings and I said I'll check out in the morning.. they are casing us out now.. worst service..
· 8 years ago
Gangaiah L★★★★★Really i don't like the restaurant.... Food is not good and services to also not good I'm not happy and u also not like this........
food· 11 years ago
Arun Kumar★★★★★Even after repeated request on room service there was no proper response
room· 4 years ago
Ganapathy B.A★★★★★Horrible place with no cleaning. 1760 charged for an horrible room
cleanlinessroom· 6 years ago
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